Hanzo Logistics cuts detention 70% and shipping time 20% with Dock Optimizer
Lower detention charges
Faster shipping & receiving
Of reschedules handled by carriers themselves
The challenge
Hanzo Logistics was planning shipping and receiving schedules through constant back-and-forth with customers about delivery times. The manual coordination led to delays, rising detention charges, and customer dissatisfaction — the classic cost of running high-volume docks on phone calls and email. Across the industry, that cost is real: a single unscheduled truck runs $200–$800 in detention, idle labor, and downstream delay, and detention hits 39.3% of truckload stops.¹
¹ ATRI, 2024.
Why Dock Optimizer
Hanzo needed carriers to book without friction and their team to stop playing phone tag — but they also needed something powerful enough to run a busy, multi-partner operation. Dock Optimizer fit both: carriers book through a single self-serve link with no app to download and no account to create, while Hanzo's team got real-time visibility into dock space and staffing, an audit log of every facility entry, and analytics to plan labor against real demand. It went live in days, not months.
The results
70% reduction in detention charges — bookings spread arrivals across real appointment windows instead of clustering them.
20% reduction in shipping & receiving time — faster turns and faster delivery to Hanzo's customers.
99% of reschedules handled by the carrier or customer themselves — freeing Hanzo's shipping office to focus on exceptions and higher-value work instead of coordination.
Fewer miscommunications and delays, with staff able to proactively plan availability.
of reschedules handled by carriers, not your staff.
When carriers reschedule their own appointments, your team doesn't.
At Hanzo Logistics, 99% of reschedules are handled by the carrier or customer themselves — not the shipping office. That's the point of a self-serve booking link: it takes the back-and-forth off your people's plates so they can focus on exceptions, customer relationships, and higher-value work instead of playing phone tag. Volume grows; headcount doesn't have to.
In their words
"Dock Optimizer has been a game-changer for our company. We no longer waste time and resources on inefficient schedules, and our customers are impressed with our improved delivery times."
"Since implementing Dock Optimizer, we have witnessed a remarkable decrease in miscommunications and delays. Our staff can now proactively plan their availability, resulting in faster turnaround times for shipments."
"With Dock Optimizer, we have been able to significantly reduce our detention charges. The software provides accurate information about our available dock space and staff, ensuring we're always prepared to receive shipments."
"The visual interface of Dock Optimizer makes it incredibly easy to track and manage our shipping and receiving activities. It has simplified our operations and let us focus on other essential parts of the business."
Want results like Hanzo's?
See Dock Optimizer on your own docks — go live in days, not months.